Refund policy
At Norvani, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
Items that show signs of wear, damage caused by misuse, or modifications made by the customer are not eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or customized products
- Products marked as Final Sale
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Original shipping fees are non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email: help@usenorvani.com
Please include:
- Order number
- Description of the issue
- Photos of the product and packaging
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or we made an error with the order.